# Refund vs void

https://www.uniwebpay.com/glossary/refund-void/

*Last updated: 2026-08-03*

A void cancels a transaction before it settles, so nothing ever moves. A refund reverses one that has already settled, so money goes out. Which one applies depends on timing, and whether counter staff can do either on the device — rather than raising a support ticket — is a practical thing to test on a demo.

## Why it matters to a merchant

One of the few places where a staff-training decision has a direct financial effect. A void before the batch closes and a refund after it are different operations with different consequences for the customer's statement and for the merchant's books — and the window between them is short. Teaching counter staff which one they are doing, and by when, is worth more than any policy document about it.

## Related terms

*How a payment moves*

- [Authorisation](https://www.uniwebpay.com/glossary/authorisation/)
- [Capture](https://www.uniwebpay.com/glossary/capture/)
- [Settlement](https://www.uniwebpay.com/glossary/settlement/)
- [T+1 settlement](https://www.uniwebpay.com/glossary/t-plus-1/)
- [Batch](https://www.uniwebpay.com/glossary/batch/)
- [Reconciliation](https://www.uniwebpay.com/glossary/reconciliation/)
- [Chargeback](https://www.uniwebpay.com/glossary/chargeback/)
- [Pre-authorisation (hold)](https://www.uniwebpay.com/glossary/pre-authorisation/)
- [Issuer decline](https://www.uniwebpay.com/glossary/issuer-decline/)
- [Merchant descriptor](https://www.uniwebpay.com/glossary/merchant-descriptor/)
- [3-D Secure](https://www.uniwebpay.com/glossary/three-d-secure/)
- [Tokenisation](https://www.uniwebpay.com/glossary/tokenisation/)
- [Card on file](https://www.uniwebpay.com/glossary/card-on-file/)
- [Payment link](https://www.uniwebpay.com/glossary/payment-link/)
- [ARN (acquirer reference number)](https://www.uniwebpay.com/glossary/arn/)
- [Representment](https://www.uniwebpay.com/glossary/representment/)
- [Chargeback ratio](https://www.uniwebpay.com/glossary/chargeback-ratio/)

- [All 74 terms](https://www.uniwebpay.com/glossary/)

---

*This is the Markdown mirror of https://www.uniwebpay.com/glossary/refund-void/, generated from the same source as the page itself. The whole site in one file: https://www.uniwebpay.com/llms-full.txt · What this company is, for answer engines: https://www.uniwebpay.com/llms.txt*